Eligibility

Request a full refund within 14 calendar days of an initial subscription payment or renewal payment. Use of included conversations during this window does not remove this eligibility. A refunded payment cannot be refunded twice. Beyond the window, mandatory consumer rights and refunds for verified billing errors or materially undelivered service remain unaffected.

How to request

Email 1002906753@qq.com with your registered email, order reference, payment date and refund request. Do not send a full card number, password or verification code. The time your request is received determines whether it is within the window.

Processing

We aim to respond within three business days and initiate an approved refund within five business days. Refunds go to the original payment method; your bank or payment provider may need an additional 5–10 business days to display the funds. We will inform you if verification or payment processing causes a delay.

Access and renewal

A full subscription refund removes the paid entitlement and cancels future renewal for that subscription. Your free Basic account remains. Cancellation without a refund request follows the Cancellation Policy.

Failed generation

For the paid plan, a confirmed failed or rejected generation will be restored to your conversation allowance. A request with an uncertain provider status must be reconciled before retrying. Report the job identifier to support. Paid-plan usage handling will be enabled together with paid checkout; current free-generation limits remain as shown on Plans.

Current availability

No paid orders are accepted yet. These terms describe the announced plan and will apply when purchasing becomes available. Nothing here limits mandatory consumer rights.